Privacy Policy
Privacy, explained in a clear and practical way.
This Privacy Policy describes, at a general level, how information may be handled when you interact with PETLIVO and our online store. The exact information involved can depend on how you use the store, which features you choose to use and the services required to operate the shopping experience.
Where a particular feature, service or request involves additional information, the relevant details may be presented at the point where that information is requested or used.
Information you choose to provide
When you contact PETLIVO, place an order or otherwise submit information through the store, information you provide may be used to respond to or complete that interaction.
Information connected to store use
Online store technology may generate technical or usage information needed to operate, secure, maintain or understand the performance of website features.
Your questions are welcome
If you want clarification about PETLIVO's handling of information in connection with the store, you can contact us using the details provided at the end of this page.
Connected pet living can involve both physical products and digital interactions.
PETLIVO focuses on smart pet care, monitoring, connected feeding, litter care and safety products. Some products or store features may involve digital setup, connectivity or online services, so it is useful to understand the privacy information that accompanies the specific experience you choose.
Review the information provided with the specific service or device you use.
Connected monitoring products may involve setup or services beyond the PETLIVO storefront. Review the information provided for the particular product experience you choose.
Store and product experiences may involve different kinds of information.
Information connected with an online order can differ from information used by a connected product or separate digital service.
Privacy details should be considered alongside setup and product information.
When a product uses additional software, connectivity or services, review the information supplied with that particular product or service.
Information you provide
PETLIVO may receive information that you choose to submit when interacting with the store. The information involved depends on the action you take.
Examples may include information you provide when you:
- Place or manage an order.
- Send PETLIVO a question or support request.
- Provide contact or delivery-related information where needed for a transaction.
- Use another store feature that asks you to enter information.
Information generated through website use
Like other online stores, website technology may generate technical information when pages, store functions or connected services are used.
This can depend on your browser, device, store activity and the technologies used to provide the relevant website function. Such information may support website operation, security, troubleshooting, performance or other store functionality.
How information may be used
Information connected with a store interaction may be used where needed to operate or respond to that interaction.
- Processing or supporting an order or store request.
- Responding to customer questions and communications.
- Operating, maintaining or securing online store functions.
- Understanding or improving how store features work.
- Meeting responsibilities that apply to a particular transaction or request.
The precise purpose can vary depending on the information, the feature you use and the reason the information is needed.
Service providers and store operations
Operating an online store can require services that support areas such as ecommerce functionality, website hosting, payments, communications, order handling or other technical operations.
Information may therefore be handled by service providers when this is necessary for the relevant store function. The exact providers and processing involved can depend on the transaction, feature or service being used.
Cookies and similar website technologies
Online stores may use browser-based or similar technologies to enable website functions, remember certain settings, support security, understand website activity or provide features requested by a visitor.
The technologies active in your session can depend on the store configuration, your browser settings and the services used to operate particular features.
Your browser or device may provide controls related to website storage or similar technologies. Changing those controls can affect how some website functions operate.
Connected products and external services
Some smart pet products may involve their own device setup, connectivity, software, app or service environment. Privacy practices connected to those functions may be separate from the PETLIVO store itself.
Before using a connected product or external service, review the information supplied with that specific product or service so you understand what information it may request or process.
Information retention
Information may be retained for a period that is appropriate to the purpose for which it is used, the store function involved and any responsibilities that apply to the relevant transaction or request.
Because different types of information can serve different purposes, this policy does not state a single retention period for every category of information.
Security
PETLIVO recognizes the importance of protecting information used in connection with store activity. Online systems, however, cannot be described as completely risk-free.
Customers should also take reasonable care when using online services, including protecting account, device and communication information where relevant.
Your choices and privacy requests
Depending on where you live and the circumstances of a request, privacy laws may provide certain rights or choices regarding personal information.
If you want to ask about information associated with your interaction with PETLIVO, contact us using the details below. Additional information may be needed to understand or respond to a request.
Changes to this privacy information
PETLIVO may revise this page when store features, operating practices or privacy information change. When reviewing this policy, consider the version currently published on the PETLIVO store together with any information presented at the point where a particular feature or service is used.
Contact PETLIVO if you need clarification.
If you have a question about this Privacy Policy or information connected with your interaction with the PETLIVO store, you can reach us using the contact details below.