By accessing the PETLIVO store or placing an order, you agree to use the store in accordance with these Terms and the information presented with the products and checkout experience.

These Terms apply to the PETLIVO website, its store content, and purchases made through the store. If a specific product page or order presents additional information that is relevant to that item, that information should also be reviewed before purchase.

PETLIVO is intended for genuine shopping, product research, order-related communication and other ordinary interactions with the store.

You should not use the store in a way that interferes with its operation, attempts unauthorized access, misuses store content, or violates applicable requirements.

PETLIVO offers products across smart feeding, hydration, pet monitoring, tracking, litter care, interactive play, pet scales, home safety, travel safety and outdoor pet safety.

Product features, dimensions, controls, setup requirements, connectivity and intended uses can vary from one item to another. Please review the information provided with the specific product you are considering rather than assuming that similar-looking products function in the same way.

Product imagery is intended to help present the item or its use context. Display settings, photography, cropping and other presentation factors can affect how colors or proportions appear on screen.

Some PETLIVO categories include connected or electronically operated products such as smart feeders, pet cameras, trackers, collars, litter-care devices and interactive products.

Connectivity, setup steps, supported controls and compatibility can differ by product. Before ordering, review the individual product information and consider whether the product is suitable for your intended setup, pet and environment.

Connected products should be treated as tools within a broader pet-care routine and should not be relied upon as the sole means of supervision, confinement or pet safety.

When placing an order, please provide accurate contact, delivery and order information. Incorrect or incomplete information can affect order handling or communication.

An order request is based on the product, quantity and other selections submitted through the store. If you notice an issue with information you provided, contact PETLIVO as soon as possible so the available options can be reviewed.

Prices and payment options are presented through the store during the shopping and checkout process. Please review the amount shown before completing an order.

The payment methods or checkout options available to you may depend on the store experience presented at the time of purchase. PETLIVO does not use this page to make additional payment-processing promises beyond what is shown during checkout.

PETLIVO's order preparation time is 3–5 business days.

Preparation time refers to the period used to prepare an order before shipment. Delivery conditions after shipment can vary depending on the order and circumstances outside the preparation stage, so no additional fixed delivery timetable is stated on this Terms page.

For an order-specific question, contact PETLIVO with your order information.

If you have a return, refund, damaged-item or other order concern, please contact PETLIVO with your order number and a clear description of the issue.

This page does not create additional return windows, refund guarantees or replacement promises beyond the information applicable to your order and any rights that apply to the transaction.

You can reach PETLIVO at info@petlivo.lol or by phone at 7737608093.

Products should be used according to the information and instructions supplied with the specific item.

• Check fit, placement and intended use before introducing a product to your pet.
• Supervise initial use when appropriate for the product and your pet.
• Keep connected devices, gates, playpens, tracking accessories and other safety products appropriately positioned and maintained.
• Stop using a product if it appears damaged, unsuitable or unsafe for the intended situation.

Store text, layout, imagery, product presentation and other PETLIVO website content are provided for browsing, shopping and customer-support purposes.

Unless permission has been provided, store content should not be copied, republished or presented in a way that falsely suggests an association with PETLIVO.

Store content, product information, availability and website features may be updated as PETLIVO's assortment or store experience changes.

PETLIVO may also revise these Terms when store practices or applicable requirements change. The current version displayed on this page is the version available to visitors at the time they view it.

If you need clarification about these Terms or how they relate to a PETLIVO order, contact us before making assumptions about an order-specific condition.

PETLIVO can be reached at info@petlivo.lol, 7737608093, or through the Contact page.